Contact Center Solutions Services Agency

Contact Center Solutions

WE HELP YOU ACHIEVE THE LOWEST COST PER CONVERSION AND COST PER CASE

With our top-quality phone agents and our fully integrated technology platform, LM maximizes your firm's marketing dollars and delivers the lowest cost-per-case.

We understand the importance of the marketing dollars that your firm invests in generating organic leads or buying leads directly from third-party lead providers. We treat every call that your firm receives with the utmost care and importance. We have experienced phone agents available 24 hours a day and seven days a week to screen, qualify and convert all leads that call your office.

LM's Unique Value Propositions

Customized Contact Center Solutions for Your Firm

HIPAA Certified Experienced Phone Agents

Pre-Intake and Customized Full Case Intake

SSD, MVA, Personal Injury and Mass Torts

Lowest Cost Per Case and Cost Per Conversion

24/7 Quality Service with Spanish Support

Re-Verification and Retainer Management

Why LM is the Right Partner for your Firm?

We maximise your growth and profitability through our scalable contact center solutions

Experience in SSD, MVA, And Personal Injury Case Intakes

Our phone agents have experience in doing case intakes for Social Security, MVA, and Personal Injury cases
Your law firm saves time and money from not having to hire, train and supervise phone agents.

Experience In Complex Mass Torts Case Intakes

Our agents have experience in handling Mass Tort Case including Zantac, Talc, 3M, Paraquat, and Round-up case intakes
Our agents are professionally trained and competent to qualify leads based on the ever-changing criteria of mass tort cases.

Bilingual With Prior Experience Working In International Contact Centers

Our agents are fluent in English and Spanish with experience doing complex case intakes.
Our agents have prior experience working with large contact centers and this experience helps them deliver the best phone /customer experience for all your leads.

HIPAA Certified To Help You Mitigate Risk

All our agents are HIPAA certified and are professionally trained to handle and process PHI – Patient Health Information.
Your law firm has peace of mind knowing that the skilled and highly trained phone agents handling caller information will not put it at risk in any way.

We Offer Customized Contact Center Solutions For SSDI And Mass Tort Firms.

Pre-Intakes – We act as the first-line contact center for your law firm. Our agents screen all the inbound calls and only transfer the qualified leads to your main contact center.
Customized Full Case Intakes – With our technology platform, we provide custom case intakes based on your requirements. Our call center agents are then trained to use your intake process on all calls they handle on behalf of your law firm.
Social Security, Motor Vehicle and Mass Tort Intakes – Our phone agents have experience in doing full case intakes for Social Security Disability (SSD), Motor Vehicle Accidents (MVA), Personal Injury, and Mass Tort Cases covering Zantac, Round-Up, 3M Earplugs, Talc, and Paraquat.
Mass Torts Re-Verification – Qualification Criteria for Mass tort cases constantly change, our agents receive retraining to keep up with changing qualifying criteria in mass tort cases to ensure that re-verification takes place within the required time frame.
E-Retainer Management – We can send e-Retainers via our platform to qualified leads. We thoroughly follow up to ensure that all the leads sign the e-retainer issued by us. Mistakes handling e-retainers can be costly for your firm, so we closely monitor them to ensure that all e-retainers are properly handled.
Dead Leads Follow Up - Dead leads may simply be the result of a failure to follow up after initial attempted contact. We make multiple attempts to reach dead leads and convert them to cases.
Answering Services /Assistants To Support Attorney’s - Our experienced phone agents support your attorneys by answering calls on their behalf, attending to their voicemails and helping them schedule meetings with clients, and managing their calendars.
24/7 Quality Service -Our call center is always open, so clients and prospective clients can reach your law firm 24 hours a day and 365 days a year.
Appointment Scheduling - We can complete an intake and schedule appointments on your firm’s calendar.
Spanish Support - You need not hire someone to handle intake for Spanish-speaking clients. We have Spanish-speaking Intake Professionals to handle it for you.
Phone Agents On Short Term And Long-Term Contract - If you prefer to supervise your own phone agents, we provide experienced and professionally trained phone agents who act as an extension of your contact center to work for your firm.

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